Delivery Policy

1. Delivery Area

Kamereo serves customers in the Ho Chi Minh City area and some suburban areas near Ho Chi Minh City. Customers can place orders through the following methods: Ordering online via Kamereo’s App and Website or with Kamereo’s Sales Representatives.

2. Delivery Fee

Kamereo offers free delivery for orders that meet the minimum order value and comply with Kamereo’s policies. For orders that do not meet the minimum order value and Kamereo’s policies, an additional delivery fee and service fee of 50,000 VND per order will be applied.

3. Delivery Time

All orders that meet Kamereo’s policies will be delivered on the next business day following the order placement date. Kamereo will deliver within the time frame you have selected on the app, website, or as requested with a sales representative (from 7 am to 6 pm). Please be available at the delivery location and keep your phone on for smooth delivery.

4. Delivery Status on the App:

• “On the Way”: The shipper is en route and will arrive shortly.
• “Delivered”: The order has been completed.

For further assistance, order changes, or order status inquiries, you can contact our Sales Representatives or Hotline: 0812 463 727.

See more: Return and Exchange Policy